Curiosity and safety redefine leadership in AI era

Fast Company

The gist

Curiosity and psychological safety—not just technical prowess—are redefining what it means to lead, innovate, and thrive in the AI era.

What to know

  • Leaders like Astro Teller, Nelly Viseux, and Mark Benioff are championing early experimentation, radical candor, and the normalization of failure to fuel resilience and innovation.
  • Organizations are moving beyond hiring quotas to build psychologically safe, inclusive environments—especially for neurodiverse talent—reducing the costly 'masking tax' and unlocking unique cognitive strengths.
  • AI-driven transformation at companies like Canva and Anthropic is powered by leaders who reward intelligent failure (think Google's 70:20:10 rule) and build cultures where risks and learning go hand-in-hand.

Curiosity Over Comfort Zones

Leaders who normalize uncertainty and early, imperfect progress dismantle the fear of failure, unlocking adaptive cultures where questioning and learning thrive.

Curiosity, a natural human trait that sharply declines from childhood to adulthood due to societal and organizational pressures, is foundational for adaptive leadership. Leaders like Astro Teller advocate prioritizing tackling the hardest problems first and valuing early, messy progress over polished presentations to cultivate psychological safety and intellectual honesty. This approach counters the fear of failure—a primary barrier to curiosity—by reframing setbacks as hypothesis testing and learning opportunities, exemplified by 'octopus organizations' that conduct pre-mortems to anticipate risks and foster resilience.

Psychological safety emerges as a critical enabler of curiosity and adaptive leadership by creating environments where team members feel empowered to share ideas, take risks, and learn from failure without fear of blame. Leaders like Nelly Viseux in biotech emphasize transparency and autonomy, while superteam leaders normalize challenges by openly asking 'What are you stuck on?' This culture of openness is further reinforced by modeling vulnerability and framing initiatives as experiments, as noted by Anusha Iyer and others, which lowers the stakes and encourages continuous improvement.

Adaptive leadership thrives on a deliberate practice of questioning and embracing uncertainty, both personally and professionally. Elizabeth Weingarten highlights that leaders who cultivate a better relationship with uncertainty through curiosity—rather than fear—can make more intentional, strategic decisions. This mindset is echoed by organizations like Canva, where curiosity is a baseline hiring trait essential for navigating rapid AI-driven changes, enabling employees to question, experiment, and pivot effectively in dynamic environments.

A resilient, innovative culture depends on valuing learning and collaboration over individual heroism, with psychological safety underpinning this shift. Leaders such as Stuart Butterfield demonstrate this by embracing uncertainty and making bold pivots like shutting down a successful game to focus on Slack’s growth. Similarly, Mark Benioff’s empathy-driven leadership and the emphasis on collective intelligence over being the 'smartest person in the room' highlight how curiosity and psychological safety foster collective problem-solving and sustained adaptive success.

Sources
The Duct Tape Marketing PodcastHBR IdeaCastAWS Executive InsightsInvesting 101The FDA Group's Insider NewsletterMeet The Leader

Humility Fuels Team Power

Servant leadership and radical candor shift organizations from command-and-control to collaborative innovation, making psychological safety the engine of high-performing teams.

By early 2026, leadership that truly empowers teams and drives innovation was increasingly defined by servant leadership and humility, where leaders prioritize removing obstacles and genuinely supporting their people. Albino Sanchez highlighted that thriving organizations were led by 'people-centered,' humble leaders who asked, 'How can I help you?' and fostered collaboration rather than command-and-control dynamics. This approach creates psychological safety, allowing no idea to be too wild, which is essential for innovation and learning, as teams feel safe to experiment without fear of failure or criticism.

Adaptive leadership demands a growth mindset and intellectual curiosity over pedigree or past success, with executives energized by ambiguity and willing to pivot based on feedback. Leaders must cultivate cultures balancing high expectations with psychological safety and radical candour, enabling rigorous idea challenge without personal conflict. This duality fosters robust debate and innovation, as seen in high-performing executive teams that reward long-term value creation through aligned incentives like equity participation, reinforcing shared ownership and strategic collaboration.

Sustained innovation hinges on leaders fostering a culture of co-creation rather than top-down vision casting, embracing differences, disciplined experimentation, and efficient learning. This shift requires humility and shared ownership, empowering teams to collaboratively develop the future and scale innovation through partnerships and ecosystems. Leaders like Shelly Swanback emphasize that leadership is less about having all answers and more about building teams that thrive amid questions, using empathetic communication and clear messaging to navigate uncertainty and anxiety.

Empathetic communication and kindness emerge as foundational leadership practices that build trust, continuity, and strong reputations, driving sustainable business success. Leaders such as Chef Robert Irvine and Salesforce’s Mark Benioff demonstrate how humility and direct engagement with team and customer experiences foster psychological safety and inspire teams. This people-first mindset, combined with deliberate storytelling to help teams visualize outcomes, cultivates curiosity, optimism, and courage—critical soft skills for navigating AI-driven mind shifts and sustaining innovation.

Sources
The Duct Tape Marketing PodcastFireside Product Management by Tom LeungImagination in ActionThe Founders Corner®First Round CapitalSupply Chain Now

The Hidden Cost of Masking

Neurodivergent professionals bear a heavy 'masking tax' to fit in, but authentic leadership emerges when organizations prioritize outcome-based support over conformity.

Neurodivergent professionals frequently mask their authentic cognitive styles to conform to neurotypical expectations, a phenomenon known as 'masking' that imposes a significant cognitive and emotional burden often referred to as the 'masking tax.' As Dave Martin explains, this effort to appear neurotypical consumes disproportionate mental resources, akin to 'eating five or six more times tokens' during routine interactions, which can hinder authentic leadership and career progression. Despite increased hiring efforts by major companies, nearly 80% of autistic employees report masking as a challenge, underscoring the persistent struggle to balance authenticity with workplace acceptance.

Authentic leadership for neurodivergent individuals requires a paradigm shift from merely justifying their presence to clearly articulating desired outcomes and support needs, enabling them to lead effectively without compromising their identity. However, traditional notions of authenticity often clash with team perceptions; for instance, a neurodivergent leader’s direct communication style may be misinterpreted as abrasiveness, prompting adaptations that balance genuine expression with psychological safety. This nuanced approach to leadership, as shared by practitioners, involves selectively revealing aspects of one’s neurodivergence while fostering an environment where team members feel valued and understood.

The legal profession exemplifies both the challenges and opportunities of embracing neurodiversity, where an estimated 15 to 20% of professionals are neurodivergent yet often mask their differences until late diagnosis, sometimes triggered by crisis or exhaustion. Leaders like Jessica from Legal Unmasked highlight how neurodivergent lawyers bring critical strengths such as cognitive flexibility, creativity, and systems thinking, which are increasingly vital as AI automates routine tasks. Tailored support strategies—including circulating agendas in advance and protecting focus time—accommodate diverse cognitive styles, enhancing performance and retention in a traditionally demanding field.

Inclusive leadership that genuinely supports neurodiversity moves beyond hiring quotas to fostering psychological safety, individualized accommodations, and a culture of curiosity and open dialogue. Despite growing awareness, many workplaces still lack practical management capabilities to address sensory and executive functioning challenges, resulting in high stress and turnover—only 25% of neurodivergent employees feel included, and 39% plan to leave within a year. Leaders must recognize neurodiversity as a difference to be understood, not an illness to be cured, and embrace the unique strengths it offers—such as intense focus, pattern recognition, and creativity—which are increasingly strategic assets in an AI-driven economy.

Sources

Curiosity Drives AI Adaptation

Leaders who blend emotional intelligence with curiosity and humility foster trust, enabling teams to embrace AI disruption through storytelling and safe experimentation.

Navigating AI-driven change demands leaders who embrace curiosity over fear, cultivating a mindset that integrates personal and professional uncertainty. Elizabeth Weingarten highlights that leaders who ask meaningful questions about life's deeper themes can regulate emotions and respond strategically under stress, fostering adaptability in chaotic environments. This human-centric approach, combined with storytelling and two-way communication, builds trust and helps teams internalize AI mind shifts by seeing themselves in the transformation narrative.

Psychological safety emerges as a foundational pillar for AI adoption, enabling employees to question, challenge leadership, and experiment without fear of repercussions. Amy Edmondson’s research underscores that organizations must first create environments where asking questions is safe before advancing AI initiatives. This culture of safety supports continuous learning and curiosity, which Canva’s chief people officer Jennie Rogerson identifies as baseline traits essential for thriving amid AI disruptions, empowering individuals to take initiative beyond their roles.

Leadership that fosters a growth mindset and humility accelerates AI integration by encouraging experimentation and iterative learning. Companies like Anthropic institutionalize failure acceptance through ‘side quests’ and public failure celebrations, reducing fear and promoting rapid innovation cycles measured by iteration pace and minimized hesitation. This approach aligns with Shelly Swanback’s emphasis on emotional intelligence and transparent communication, where leaders admit not having all answers but maintain a clear vision to inspire trust and adaptability.

Effective AI-driven transformation requires tailoring adoption strategies to organizational culture and fostering diverse, collaborative teams that co-create solutions amid uncertainty. Jason Corman notes that some organizations can pursue automation and innovation in parallel, while others must proceed incrementally based on readiness. Modern board leadership exemplifies this by prioritizing curiosity, diversity of experience, and fact-based AI evaluation to navigate complex challenges beyond financial metrics, ensuring governance balances oversight with space for creativity and growth.

Sources
Guy Kawasaki's Remarkable PeopleDisrupTVLenny's NewsletterVenturing with Vishesh — Startup Founder Interviews on SaaS, AI, Fundraising & Venture Capital.DiligentFast Company

Designing Resilient Teams

Biotech and other fast-moving sectors thrive by structuring teams for both innovation and execution, using transparent cultures and empowered decision-making to weather volatility.

Building resilient, high-performing teams in cutting-edge fields like biotech demands an organizational design that balances innovation with execution, as Nelly Viseux illustrates through her work in cell and gene therapy. By intentionally separating 'blue sky' development groups from operational manufacturing teams and establishing clear innovation crossover points, organizations can sustain mission focus despite scientific uncertainty and pipeline volatility, ensuring adaptability without losing momentum.

A culture rooted in integrity, transparency, and accountability empowers teams to make autonomous decisions while maintaining organizational cohesion, a principle Nelly Viseux likens to a living organism where empowerment drives resilience. This is operationalized through integrated manufacturing ecosystems with tiered communication and rapid response teams, enabling day-to-day agility alongside strategic oversight, and continuous learning embedded via rigorous batch reviews and metric reporting to fuel ongoing improvement.

High-performing leadership teams are deliberately cultivated through trust, shared purpose, and psychological safety, as emphasized by Judith Wallenstein and Khadija Ben Hammada, who note that when the top team clicks, the entire organization accelerates with clarity. The CEO’s behavior is pivotal in shaping this culture, and partnerships like the CEO–Chief People Officer relationship are crucial for aligning hiring and culture, ensuring leadership teams can adapt to uncertainty and maintain performance even amid key personnel transitions.

Sustained innovation and team resilience hinge on leadership structures that move beyond traditional top-down models to embrace co-creation, collaboration across differences, and decentralized idea prioritization. Harvard Business School’s Linda Hill highlights new leadership roles—Architects, Bridgers, and Catalysts—that facilitate experimentation and smart decision-making, with exemplars like Mastercard and Pixar demonstrating how intentional team-building and culture alignment unlock continuous innovation at scale.

Sources
HBR IdeaCastThe So What from BCGThe FDA Group's Insider Newsletter

Failure as Innovation Currency

Organizations institutionalize intelligent risk-taking—through pre-mortems, public learning, and failure quotas—to accelerate experimentation and sustain breakthrough growth.

By early 2026, thought leaders like Lorraine Marchand and innovators at companies such as Google and 3M underscored the critical role of normalizing failure as a learning opportunity to fuel sustainable innovation. Google's 70:20:10 investment rule, where 10% of resources are dedicated to uncertain 'blue sky' projects, exemplifies how intelligent risk-taking can generate 70% of growth over five years. Similarly, 3M’s '30% rule' mandates that nearly a third of revenue must come from recent products, reinforcing a culture that rewards both breakthrough successes and intelligent failures equally, thereby encouraging continuous experimentation and skill development.

Tools like pre-mortems, popularized by Octopus organizations and advocated by leaders such as David Sacks and Andy Grove, transform failure from a dreaded outcome into a proactive learning mechanism. By imagining worst-case scenarios and adopting the perspective of competitors, teams anticipate vulnerabilities and cultivate resilience, much like a fire department preparing for unpredictable fires. This vigilant mindset, combined with rapid prototyping and 'side quests' as practiced at Anthropic, accelerates innovation by lowering the social cost of failure and fostering a safe environment for experimentation.

Leaders like Reid Hoffman and Reed Hastings advocate embracing a failure rate around 15% to avoid stagnation, emphasizing that perfectionism hinders progress. This is echoed by Bill Kapadai’s call for a joy-centric culture where failure is expected, designed for, and celebrated—not as mistakes but as vital learning moments. Encouraging open dialogue about challenges, as superteams do by asking 'What are you stuck on?', normalizes setbacks and fosters psychological safety, enabling teams to run nearly 48% more experiments than average and sustain a dynamic innovation pipeline.

Sustained innovation demands balancing high performance expectations with supportive cultures that reward intelligent risk-taking and learning from failure. Setting realistic goals, such as aiming for a 70-80% success rate on objectives, encourages teams to stretch themselves without fear of punitive consequences. Providing 'sandbox' environments for low-stakes experimentation, as well as institutionalizing rituals like quarterly experiments and annual failure celebrations, helps quiet the brain’s threat response to failure, reframing setbacks as valuable information and accelerating continuous improvement.

Sources
First Round CapitalMotley Fool MoneyHarvard Business ReviewAWS Executive InsightsInvesting 101Lenny's Newsletter

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