AI Arms Race Heats Up: ConnectWise, Kaseya, and Check Point Redefine MSP Automation and Security
MSPs are moving from ticket handling to AI-run operations, with automation now tied to security and governance.
What is this trend?
AI-native MSP platforms are shifting support and security from reactive workflows to predictive, agentic operations, raising efficiency while forcing tighter human oversight and governance.
- Automation is moving from triage to end-to-end action, not just recommendations.
- Vendors are bundling unified data, multi-tenant control, and security into one operating layer.
- Outcome-based pricing and faster resolution are replacing ticket volume as the value metric.
- Human review still matters for high-risk changes, even as AI handles more routine work.
- AI governance is becoming part of MSP security as automation expands beyond endpoints.
What’s the latest?
Atera’s Robin AI is redefining IT support by autonomously resolving up to 70% of tickets—slashing resolution times to mere seconds and reshaping what’s possible for managed service providers.
How it developed earlier updates
The AI arms race in the MSP world is red-hot as ConnectWise, Kaseya, and Check Point unleash groundbreaking platforms that promise fully autonomous IT and security management before 2027.
AI Arms Race Heats Up: ConnectWise, Kaseya, and Check Point Redefine MSP Automation and SecurityAI agents now run the show in cybersecurity, but when it comes to critical decisions, humans still keep their hands firmly on the wheel.
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Where this is playing out
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