AI Arms Race Heats Up: ConnectWise, Kaseya, and Check Point Redefine MSP Automation and Security
MSP vendors are racing to turn AI from ticket helper into the operating layer for IT and security.
What is this trend?
AI-native MSP platforms are shifting support and security from reactive ticket handling to predictive, agentic operations, raising efficiency while forcing tighter human oversight and governance.
- Automation is moving from suggestions to execution, with AI increasingly resolving issues end to end.
- Unified data layers are becoming the foundation for agentic IT and security workflows across tenants.
- Vendors are bundling automation with security to cut labor load and speed response times.
- Human approval still matters for high-risk actions, especially in security and remediation.
- AI governance is emerging as a core MSP requirement as autonomy expands beyond endpoints.
What’s the latest?
Atera’s Robin AI is redefining IT support by autonomously resolving up to 70% of tickets—slashing resolution times to mere seconds and reshaping what’s possible for managed service providers.
How it developed earlier updates
The AI arms race in the MSP world is red-hot as ConnectWise, Kaseya, and Check Point unleash groundbreaking platforms that promise fully autonomous IT and security management before 2027.
AI Arms Race Heats Up: ConnectWise, Kaseya, and Check Point Redefine MSP Automation and SecurityAI agents now run the show in cybersecurity, but when it comes to critical decisions, humans still keep their hands firmly on the wheel.
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Where this is playing out
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Industries