How do you measure software product value?

Sam Stephenson

Founder · Granola

Daily Value

Sam Stephenson says he measures value by whether the person actually gets daily value out of it, and he holds himself accountable to that goal rather than just shipping.

Tamar Yehoshua

Chief Product and AI Officer · Atlassian

PRs Deployed to Production

Tamar Yehoshua says her team measures PRs deployed to production and features delivered from idea to customer usage, though she acknowledges they haven't figured out outcome measurement and it's tricky to know when a feature started.

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Jonathan Evens

Product Lead · Google Deepmind

User Engagement Signals

Jonathan Evens says he measures value through user engagement signals like ratings, responses, clicks, thumbs-ups and whether people finish a song, calling these signals extremely valuable, especially for reinforcement-learning-from-human-feedback loops.

Nitin Mangtani

EVP & GM - Agentforce Commerce & Retail Cloud · Salesforce

Adoption

Nitin Mangtani says the real measure of a product's quality is onboarding, implementation and adoption by the retailer or brand, adding that renewals follow when adoption and value are there.

The answer starts at 58:19.

Pete Johnson

Field CTO, Artificial Intelligence · MongoDB

Time to Ship

Pete Johnson says to measure value by how fast he ships code—the time from idea or bug report to production deployment—because that business metric shows improved overall ROI.

Srinivasan Raghavan

Chief Product Officer · Freshworks

Usage and Satisfaction

Srinivasan Raghavan says value is measured by a combination of usage metrics and user satisfaction metrics, with in-product surveys sampling roughly 5–10% of users monthly to gauge satisfaction.

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Todd Olson

CEO / Founder · Pendo.Io

Frequency of User Requests

Todd Olson says how often people ask for something can measure its importance, and what types of customers ask is a treasure trove of information.