What mindset helps product leaders achieve lasting business impact?

Marty Cagan

Partner · Silicon Valley Product Group

The craft

Marty Cagan says the craft, saying that for practitioners it is this question of the craft and that it has always been the best part of doing product.

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Peter Sellis

Senior Vice President, Product · Discord

Focus on core users

Peter Sellis says the practice is focusing on core users and making the product perfect for them, saying it was positive in the Snap and Discord examples.

Jeff Morris Jr.

Founder & General Partner · Chapter One

Be willing to pivot

Jeff Morris Jr. says he tells founders they should consider pivoting the company if it's at all a thought in the back of their mind, since most teams that have that conversation end up pivoting.

Keith Peiris

Co-Founder · Lightfield

Build something you love

Keith Peiris says the most valuable thing is to build a company, product and service you love and are emotionally moved by, since you can work on it every waking hour and customers will be as obsessed as you.

Jori Bell

VP Core Experience · Hampton

Creator mindset

Jori Bell advocates the creator mindset, saying it means asking what you can do and building your future rather than being a victim to market circumstances.

Manoj Leelanivas

President, HP Solutions · HP

Listening to customers

Manoj Leelanivas says product leaders should listen to customers and the front line instead of assuming from strategic assumptions, since that helps shape what needs to be looked at from a business perspective.

The answer starts at 10:49.

Max Junestrand

CEO & co-founder · Legora

Being fast

Max Junestrand says being fast—velocity and iterating on customer feedback—is the important skill, because speed against incumbent competition is a smaller company's superpower.

Srinivasan Raghavan

Chief Product Officer · Freshworks

Talking to customers

Srinivasan Raghavan says nothing beats talking to actual customers, and specifically the persona using the product, because different roles offer different vantage points on pain points and how the product is actually used.

Colin Zima

Co-Founder, CEO · Omni

Be thoughtful about time

Colin Zima says product leaders should be thoughtful about where they spend their time and what they do, because the company only gets more valuable based on what you do, so reflect on whether you made it more valuable.

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Todd Olson

CEO / Founder · Pendo.Io

Curiosity

Todd Olson says people need to be really curious and try many things, and organizations should give teams time to experiment, citing slowing down to speed up later.

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Tom Verrilli

Chief Product Officer · Whatnot

Constant re‑evaluation

Tom Verrilli says product leaders should constantly re-evaluate what they understand and how it changes what they're doing, zooming out and back in, because otherwise they're probably not playing the right thing.