What matters most in building a strong brand long-term?
The answers emphasize the importance of authenticity, customer understanding, and consistent brand values, though they differ on whether culture, storytelling, or customer focus is most crucial.
6 answers
Answers

Daymond John
TV Personality on "Shark Tank" · Disney General Entertainment Content
Build a Movement
Daymond John says getting people around a movement and a culture makes you unstoppable.
The answer starts at 49:52.
The CMO Podcast · Listen on Apple Podcasts

Michael Ungaro
Owner
Tell Your Story
Michael Ungaro says you compete on your story, because your story is what sets you apart and makes people want to check you out.
The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions · The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions · Listen at 43:51

Laura Jones
Chief Marketing Officer at Instacart · Instacart
Brand Everywhere
Laura Jones says a brand has to be embedded throughout the organization, not just marketing, because it lives in every touchpoint and everyone is a steward of it.
WARC · Watch on YouTube
Marc S. Pritchard
Chief Brand Officer · Procter & Gamble
Know Your Consumer
Marc S. Pritchard says the fundamentals of brand building have not evolved and begin with understanding who your consumer is, or who your brand or service is serving, so you can meet their needs.
The WARC Podcast · The WARC Podcast · Listen at 5:07

Jordan Slover
Founder · Neon Ambition
Listen to Customers
Jordan Slover says the best marketers he has dealt with spend regular time with customers — sitting in on sales calls and product meetings — because it is marketing's job to be the voice of the customer.
Smarter Marketer · Smarter Marketer · Listen at 15:42

Rachel Thornton
CMO, Enterprise · Adobe
Keep Your Promise
Rachel Thornton points to the brand promise: every brand has to ask what its promise is and scale it. She says you must understand your brand and keep that promise consistent.
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX · The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX · Listen at 22:08
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